Help in a crisis

If you, a family member or friend needs help urgently, please choose from the following options

We have set up a 24/7 urgent NHS mental health service providing telephone support, advice and triage.

Both numbers are free from all landlines and mobile networks  

If you live in South Staffordshire: 0808 196 3002
If you live in Shropshire and Telford & Wrekin: 0808 196 4501

Shropshire Council have produced a useful COVID-19 contacts list for their services: click here

Telford & Wrekin Council webpages outline self help / hints and tips as well as local resources around mental health: click here

Information for people with Learning Disabilities is available by clicking here.

If you’re already receiving care from one of our mental health teams and it is within normal working hours (usually Monday-Friday, 9-5) then call the team on the number they’ve given you.

If you’re not sure who to contact or you can’t remember their contact details please call:

Shropshire and Telford & Wrekin

0300 303 3426 (West Shropshire area)

0300 303 1601 (East Shropshire area)

South Staffordshire

0300 303 3427 (East South Staffordshire area)

0300 303 3428 (West South Staffordshire)

If it's a weekday after 5pm, weekend or bank holiday, call 0808 196 3002 (South Staffordshire) or 0808 196 4501 (Shropshire, Telford and Wrekin)

For more general help and advice from the Trust

Our switchboard is staffed 24 hours a day, 365 days a year, and will be able to direct your call 0300 790 7000 

Alternatively for non-NHS advice and support you can call:

116 123 - 24 hours a day 365 days a year

0845 767 8000 - 12 noon to 02.00 a.m. 365 days a year

The Mental Health Helpline South Staffordshire
0808 800 2234 Operates 7pm-2am Weekdays and 2pm-2am Weekends

Changes to the emergency department at Royal Stoke

The Emergency Department at Royal Stoke University Hospital will no longer treat minor injuries in adults or children in order to free up vital resources for managing Coronavirus (COVID-19).

Our Walk-in Centre at the Haywood Hospital will be able to provide these essential services between 7am-9.30pm every day. Orthopaedic surgeons and emergency nurse practitioners from Royal Stoke will join the Haywood Walk-in Centre team to provide an enhanced service.

Minor injuries at County Hospital, Stafford will be seen at the fracture clinic between 9am and 6pm. Again, this service will be run by orthopaedic surgeons and emergency nurse practitioners. Outside of these hours you may be asked to return the following day.

Patients who have an eye emergency problem are also being asked not to attend hospital straight away and instead call a telephone number and speak to a specialist. The Emergency Eye Clinic will be available on 01782 674300 Monday to Friday from 9am to 7pm, Saturday from 9 am to 2 pm and Sunday from 9 am to 12 noon.

All other emergency services at Royal Stoke, including the Major Trauma Service and the Children’s Emergency Department (ages 0 to 15) and County Hospital will be operating as normal for major injury and illness

You can find information on urgent care at Queen's Hospital (Burton) and Royal Derby Hospital, Princess Royal (Telford) and Royal Shrewsbury Hospitals via the links below.

Princess Royal Hospital (Telford) and Royal Shrewsbury Hospital:

From Thursday 16 April, Urgent Care Centres at Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital will temporarily relocate to the Minor Injury Units in Whitchurch and Bridgnorth to form two Urgent Treatment Centres. Read more here: 

Queen's Hospital (Burton) and Royal Derby Hospital:

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