To reach a specific service or department within our Trust, please use our main switchboard, available 24/7.
- Phone: 0300 790 7000
Our enquiries mailbox is monitored from 9am - 5pm, Monday to Friday.
- E-mail: enquiries
@mpft.nhs.uk
Please note: referrals and enquiries containing personal information should be sent directly to the appropriate clinical team, not to this mailbox.
Our dedicated staff speak to service users and carers every day, providing treatment, care and support in a wide variety of settings.
Midlands Partnership University NHS Foundation Trust (MPFT) aim to provide the highest standards of care at all times. To understand if we are doing this we actively welcome feedback from you our service users and your relatives/carers. This information enables us to review our practice and provide us with an opportunity to identify areas of learning, with a view to improving the services we provide.
To encourage more feedback on the services we provide we are updating the way we ask for feedback.
In December, we will be piloting a new survey provider to services in the Shropshire, Telford and Wrekin Care Group. People who access services for BeeU, Children’s Mental Health Services, Adult and Older Adult Community Services and Mental Health Inpatient Services at the Redwood Centre. You may receive a text message containing a link to complete a short anonymous survey asking about your experience of our service. There is no charge for this, and the link will connect to your preferred internet provider. No personal identifiable data will be shared, and your telephone number will be handled securely once the text has been sent.
If you wish to not receive texts containing this link there is an opt out button on the link. Please click this to stop receiving them.
Please click here to read their Data Privacy Notice.
The survey is also available in other formats such as a paper survey or a QR code, these can be provided to you by the service you have seen. The team can also support you to complete this, if required.
All other services not currently included in the pilot still want to hear from you. You can provide feedback by accessing surveys via the feedback page MPFT Surveys or by the QR code or link which has been provided to you from the service you have seen.
If you provide feedback via Care Opinion it will be with your explicit consent. This means that you should read and accept Care Opinion's Privacy Notice before sharing your experience online.
Have a look at how using Care Opinion to give your feedback can be used to support positive change within the services you receive, by watching this video produced by Care Opinion.
All feedback and surveys we ask you to complete include the Friends and Family Test (FFT) question. This is a national feedback tool for all NHS organisations and is used to benchmark organisations. It is an anonymous survey asking for feedback on the care provided with results published nationally on the NHS website.
As a Trust we want to provide our service users, carers and families with the best possible experience of health care. For us to do this, we need to understand what our patients think of the care and treatment they have received. The FFT is a way of gathering this feedback, whether positive or negative and helps us to drive improvement and celebrate successes.
Surveys containing the FFT are available in all areas where you receive care and support.
If you would like more information regarding how we process your information and the privacy policy this is available on the website or by clicking here to view our Privacy Notice.
The Trust collects feedback surveys as we want to hear from you and support you to share your experiences of health and care in ways which are safe, simple, and lead to learning and change.
All media enquiries must be directed through the communications team.
- E-mail: communications
@mpft.nhs.uk
This inbox is monitored during office hours, for urgent enquiries outside of these times please contact the Trust switchboard on 0300 790 7000 (24 hours).
Subject Access Requests (access to health records) should be made through our online portal.
Requests made by post may be incur significant delays.
